FAQ Entries

Are all courses pre-approved in every state?

No. We do not seek separate course approval in every state. [CEU_PDF] A course may qualify for continuing education credit because: It is directly approved. The state recognizes an approval we already hold. The state does not require course pre-approval. The learner may submit the course for individual review. What is the difference between "pre-approved" and "accepted"? A pre-approved course has been reviewed in advance by a licensing board or recognized approval organization. An accepted course may qualify without separate pre-approval because the state recognizes another approval, does not require advance approval, or allows the learner to submit the course individually. PT and PTA Continuing Education Where are courses covered for PTs and PTAs? Most courses are covered in the following jurisdictions through Arkansas or Texas approval, recognition of those approvals, or state rules that do not require separate pre-approval: Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, North Carolina, North Dakota, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, and Wyoming. Dry needling courses may have additional state-specific approval and practice requirements. Where can PTs and PTAs self-submit a course? Individual submission is available in: California Louisiana Minnesota Ohio We will provide the available supporting information needed for submission. The licensing board makes the final decision. Which states may require separate PT/PTA approval? Separate provider or course approval may be required in: Illinois Nevada New Jersey New Mexico New York West Virginia Learners in these states should verify acceptance before enrolling. OT and OTA Continuing Education Where are courses covered for OTs and OTAs? Courses are generally covered in the following jurisdictions because the state does not require separate course pre-approval or recognizes our Indiana OT approved-provider status: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Georgia, Indiana, Iowa, Kansas, Kentucky, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Oregon, Pennsylvania, South Carolina, and Tennessee. The course must still meet the state's subject-matter, documentation, and renewal requirements. Provider approval information will appear on the course certificate. Where can OTs and OTAs self-submit a course? Individual submission is available in: Delaware Louisiana Maryland In Delaware and Louisiana, courses are covered through AOTA approval; otherwise, learners may submit the course for individual review. We will provide the available supporting information needed for submission. The licensing board makes the final decision. Which states may require separate OT/OTA approval? Separate approval or another recognized approval pathway may be required in: Florida Idaho Illinois Maryland New Mexico New York Ohio Oklahoma Rhode Island Texas Vermont Learners in these states should verify the requirements before enrolling. Does an OT course have to be AOTA-approved to count? No—not in most states. Many states allow relevant occupational therapy continuing education without AOTA approval or another form of advance course approval. The course must still meet the requirements established by the learner's licensing board. Documentation and Learner Responsibility What documentation will I receive? You will receive a certificate of completion. Upon request, we can also provide: Instructor CV Course outline Learning objectives Does receiving a certificate guarantee acceptance? No. A certificate confirms that you completed the course. It does not guarantee that every licensing board will award continuing education credit. The licensing board makes the final determination. Who is responsible for confirming that a course counts? The learner is responsible for confirming that a course meets the requirements of their profession and licensing jurisdiction before relying on it for license renewal. Licensing requirements can change. Learners should consult their licensing board when they need confirmation. Will I receive a refund if my licensing board does not accept a course? No. Course and subscription purchases are nonrefundable based on a licensing board's decision not to award continuing education credit. Please review the information for your profession and licensing jurisdiction before enrolling.

Can I transfer to another course after cancelling?

Yes — we can usually process a transfer from your original course to another upcoming course. Once we confirm the destination course, date, and location, we'll let you know if anything further is needed from you (for example, a price difference or registration detail). For current site-specific details like the agenda and check-in info, please refer to the course page link we send you. Please bring any course-specific items we confirm, and we'll send handouts/materials at the confirmed timing.

My course was cancelled — what are my options?

If a course is cancelled or postponed, you can choose one of the following: 1. **Transfer** to an eligible upcoming course at no additional fee (subject to availability). 2. **Receive a course credit** under the current IAOM-US policy. 3. **Request a refund** through our approved refund method. Please reply with your preferred option and we'll confirm the next step.

Is my course still happening? What should I bring?

If your course is currently scheduled to proceed, we'll confirm the date and location. For the most current agenda, location, and check-in details, please review the course page link we provide. For the hands-on lab portions, please bring: - Markers suitable for surface anatomy - Your license number for check-in, if required - Comfortable clothing and layers - Downloaded or printed handouts, if instructed Handouts/PDFs will be sent at the confirmed timing.

Where are my course materials, videos, or certificate?

If your course includes an online component, sign in through the current login link using the email address associated with your registration, then open the course or dashboard. If your course does not include an online component, materials/handouts/certificate information will be provided at the confirmed time and method. If we can't locate your order under the email you used, please send your receipt, order number, or the checkout email so we can investigate.

How do I get a copy of my certificate?

You can often access your certificate through your IAOM account. If it needs to be processed manually, we'll verify the course record and your account email first. Please confirm: - The course name and approximate completion date - The email address that should be associated with your account If a duplicate certificate must be processed manually, we'll confirm the expected turnaround time after verifying the record.

I submitted my credential documents — what happens next?

Thank you for sending your materials. Once we confirm what's been received, your submission is reviewed against the current requirements for that credential. If anything further is needed, we'll contact you. Please don't assume the credential has been approved until you receive written confirmation from IAOM-US.

Does this course count for CEUs in my state or for my profession?

CEU approval can vary by the specific course, delivery format (live/online/bundled), your profession/designation, the licensing board, and the state. [CEU_PDF] To verify the correct information, please send: - The exact course name - Your profession/designation - Your state and licensing board - Whether you're asking about live, online, or bundled content We'll confirm whether your specific course and board are covered or whether an individual application may be needed.

I was charged twice / When will my refund arrive?

We're sorry for the inconvenience. Before we can confirm a refund or duplicate charge, an authorized team member must verify the payment record and refund status. Please send your receipt or order number so we can complete the review. Once verified, we'll confirm whether a refund was initiated, the amount, and the expected posting timeframe. *This topic always requires human verification — use "Talk to a human" to send us your details.*

What's happening with membership and online access / the platform?

For questions about membership availability, future online access, or platform transitions, we'll share only verified current information. For existing course records, we recommend downloading your certificates by any verified deadline. IAOM-US maintains a duplicate-certificate policy so your records aren't lost. For course availability and future announcements, refer to our approved website information link.

Do you offer group discounts for courses?

Yes — we offer group options for clinics, universities, and organizations attending a specific course. To review available options, please send: - Estimated number of participants - Course name, date, and location - Organization name - Primary contact person Group pricing and eligibility are subject to confirmation, so use "Talk to a human" and we'll follow up with the applicable registration steps and any approved discount.

How do we host an IAOM-US course at our facility?

We partner with clinics and organizations to bring hands-on orthopedic education to their teams. To help us recommend the right next step, please share: - Your organization and location - Preferred course topic(s) - Estimated participant count - Preferred date range - Whether the course would be private or include outside participants Typical hosting discussions cover space, treatment tables, AV equipment, on-site support, capacity, and faculty availability. Use "Talk to a human" to get started.

As faculty or a host, how do I get current slides, PDFs, or participant materials?

We confirm the current materials for your course and the appropriate access method. If you're authorized, we'll provide the materials through the approved delivery method by the verified date. If participant or personal data is requested, please confirm the purpose and authorized recipient(s) before we share any participant information. Let us know if you need a specific format for printing or presentation.

Did you receive my documents or request?

Thank you for reaching out — we received your message and are reviewing it. We may need to verify order details, course status, account information, or approval information before providing a final answer. If you have a receipt, order number, exact course name, state/licensing board, or other relevant information, reply with it so we can assist more quickly. We'll follow up by the confirmed timeframe.