End-User License Agreement (“Agreement”)
Last updated: 11/32/2021
Cancellation Policy
Cancellation of Course by IAOM:
It is the goal of the IAOM-US to conduct and complete all scheduled courses. However, unforeseen circumstances may arise that could lead to the necessary cancellation of a course.
Additionally, the IAOM-US reserves the right to cancel a course 3 weeks (21 days) prior to the first day of a scheduled course due to insufficient registration.
When possible, IAOM-US will attempt to notify registered participants of a course cancellation no less than 3 weeks (21 days) prior to the first day of the scheduled course. Students will be notified first by email, then by phone, to confirm acknowledgement of notice.
If IAOM-US is prevented or hindered from performance of any of its obligations under this Agreement due to events beyond its control, including without limitation, weather, earthquakes, fires, flood, riots, civil disorder, failure of power or utilities, civil or government calamity, epidemics or pandemics, terrorism, or government acts, it may re-schedule or cancel a course, and shall have no liability in respect of any delay in performance or non-performance of any obligation other than refund of registration fees subject to the conditions in this policy. For purposes of clarification, this provision shall allow IAOM-US, in its sole discretion, to cancel or suspend any course (or any event associated with the course), at any time in the event that it determines that it cannot move forward with the course due to any public health emergency, any government acts related to a public health emergency, or related lack of interest by participants that would render the course or associated event economically infeasible.
Refunds:
- If IAOM-US cancels a course, registered students may request a refund of the registration fee paid, under the Refund Policy below.
- If IAOM-US reschedules a course, registration fees paid by registered students will be applied to the rescheduled course, or students may request a refund under the Refund Policy below and the notice requirements applicable to student cancellation below.
- If a registered participant cancels his/her registration and written cancellation is received at least 30 days prior to the day of the course, the student may (1) elect to receive a refund or credit of the registration under the Refund Policy below, or (2) apply the registration fee to another IAOM-US course, less a $40 re-registration fee.
- If a notice of cancellation from a participant is received less than 30 days prior to the day of the course, the student is entitled to a refund of 50% of the registration fee paid, under the Refund Policy below.
- IAOM-US recognizes the need for purchasing airline tickets in advance for some courses. If a student provides a proof of purchase of an airline ticket for an IAOM-US course that has been cancelled by the IAOM-US, the IAOM-US will credit up to $50.00 towards the transfer of a ticket for another IAOM-US course
Refund Policy:
IAOM-US will issue refunds for cancelled courses within approximately 60 days of a cancellation by IAOM-US or receipt of a registered student’s request for refund. If a cancellation or request is due to an event outside the control of IAOM-US, as described above, refunds will be issued when circumstances permit, in the sole discretion of IAOM-US.
Refunds for course registration fees may be requested up to 30 days prior to the course start date. A 15% administrative fee will be applied to all refund requests. Refunds are exclusively issued by check to the original purchaser. Refunds requested 29 days or fewer to the course date will be refunded at 50% of the course fees. Check refund requests are issued under net 60 terms from when the request is first made. Alternatively, participants may opt for store credit at 110% of the course fee paid.
Refunds will not be issued for no-shows or cancellations made after the course has started.
Certification exam fees are non-refundable and are eligible only for store credit less the 15% administrative fee.
Please be aware that store credit is non-refundable for cash and has no expiration date.
Amendments:
IAOM-US reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at the sole discretion of IAOM-US.
DISCLOSURES
Policy regarding financial and non-financial interests
Instructors utilizing IAOM intellectual knowledge, educational information and/or PowerPoint presentations are encouraged to comply with the following:
- The IAOM logo and IAOM-US should be placed at the lower left-hand corner of each slide
- The title slide should note that the speaker is faculty of the IAOM-US
- There should be a final credit to the IAOM, with website and phone number
- In the event that slides are mixed between IAOM-US and non-IAOM-US slides, the instructor must verbally “give credit” or make known that that particular slide is from and is property of the IAOM after each IAOM slide that is presented
- All audiovisual assets used in any portion of any course will cite permission from the asset owner by use of the owner’s identifying logo or name
- No assets will ever be used without the asset owner’s express permission
- No member of IAOM-US shall derive any personal profit or gain, directly or indirectly, by reason of his or her participation with IAOM-US. This shall also include the member’s business or other nonprofit affiliations, family and/or significant other, employer, or close associates who may stand to receive a benefit or gain. All IAOM-US Faculty, Instructors and Assistants must disclose if there is any financial or non-financial relationship / interest prior to teaching a course and shall refrain from participation in any discussion or decision on such matter.
- In addition, any member of IAOM-US shall refrain from obtaining any list of clients or donors for personal or private solicitation purposes at any time during the term of their affiliation
- Any new member of IAOM-US shall be given this policy at the time of their employment as staff or as a contractor
We understand that the purposes of this policy are to protect the integrity of IAOM-US and the organization’s decision-making process as well as to enable our constituencies to have confidence in the integrity, intentions, and actions of the organization. To that end, we understand that this policy is not meant to supplement good judgment and all constituents should respect its spirit as well as its wording.
Copyright
All of the IAOM-US teaching materials are created by IAOM-US, using original content, or with permission from the original creator. Students may use IAOM-US course materials for personal use only and may not disseminate them, in whole or in part, to any other person for any use whatsoever.
If you believe that any content on the IAOM-US website infringes upon any copyright which you own or control, you or your designee, acting as a “Complaining Party,” may send a notification of such claimed infringement to IAOM-US to info@iaom-us.com. Please include a description of the work that is allegedly being infringed, and where on the IAOM-US Website the work may be found.
Contact Information
If you have any questions about this Agreement, please contact us – 866-four-two-six-6101
Non- Discrimination Policy
IAOM-US is committed to equal opportunity for all course participants and all IAOM-US staff and faculty.
It is IAOM-US policy that no one shall be treated differently, separately, or have any action directly affecting him or her taken on the basis of race, religion, national origin, marital status, sex, sexual orientation, gender identity, or disability where a person is otherwise qualified or could be with reasonable accommodation.
The immediate remedy for any act of discrimination shall be to end it, treat the individual equally, and, as much as practically possible, to eradicate any effects of discrimination. Discipline should be imposed where appropriate.
Any suggestions or complains can be made through complaint form made available by the IAOM-US administrative team.
Complaint Resolution Policy
It is the policy of International Academy of Orthopedic Medicine-U.S. (IAOM) to affirm the rights of those who participate in courses, certification testing and/or residency or fellowship program (hereafter referred to as “student”) to a prompt and fair resolution of a complaint or grievance. An independent faculty board will review the complaint or grievance and will ensure that due process is afforded to all concerned.
All reviews are closed, and for purpose of releasing information in regards to such reviews, such information is protected from public disclosure.
Procedure:
Early resolution
- Prior to filing a request for a review, the student must attempt to resolve the issue with the individual(s) involved.
- If not satisfied with the outcome of the effort described in Item 1, the student must contact the administration team via phone, email or by using the help feature on the iaom-us.com website. The administration team will investigate the complaint, attempt to reconcile differences, and find an acceptable solution.
- If not satisfied with the outcome of the first two efforts, the student must contact the General Manager. The General Manager will investigate the complaint, attempt to reconcile differences, and find an acceptable solution. The General Manager will provide a written statement of his/her recommendation to all parties, who will then have five working days to respond. Every effort should be made to resolve the issue without going beyond this level.
Filing a Review Request
- If the student is not satisfied with the administration team’s recommendation, he or she may file a request for a review by completing a the form below. The review request must include a specific statement of the student’s complaint, an explanation of what remedy the student seeks, and a copy of the general manager’s recommended resolution, if there is one.
- If the student files a request for a review, an independent faculty board must convene within 15 working days. The independent faculty board will consist of two third-party faculty members.
Review Procedure
- Grievances shall be heard by the independent faculty board, which will consist of three third-party faculty members not named in the grievance. One member of the independent faculty board will serve as the faculty board chair.
- As soon as the review is scheduled, a written notice will be sent to all involved parties. Reviews will be handled via telephone conference. The notice will specify the time, place, and nature of the review, plus a brief description of the grievance. The notice will confirm the right of all involved parties to present written, notarized witness statements and evidence and to be accompanied by counsel for advisory purposes only.
- At least five (5) working days prior to the telephone conference, all parties will provide to the independent faculty board a list of names of any witnesses or counsel who will attend the telephone conference. At least five (5) working days prior to the meeting, the student and involved individual(s) shall exchange all information and documents to be considered by the independent faculty board, including the names of all persons giving evidence and shall provide all such information to the independent faculty board.
- The student and the involved parties shall attend the telephone conference and be offered an opportunity to state their positions, and present testimony and other evidence relevant to the case. The responsibility of establishing validity of the grievance(s) shall rest with the student.
- The independent faculty board shall keep an audio taped record of the hearing, which shall include date, time and location of the review, names of those present, and any evidence (eg., records, written testimony, duplicated material) introduced. This audio taped record will be archived in the IAOM office.
Review Committee Findings and Final Disposition
After completion of the review, the independent faculty board shall meet in a closed session and prepare written recommendations that will be communicated in a report signed by the faculty board chair. The report shall be forwarded to the General Manager for review, approval and determination of necessary action. The General Manager will forward a letter to all concerned parties, enclosing copies of the independent faculty board report, and directing what action will be taken. The decision of the General Manager regarding the independent faculty board’s findings of fact and recommendations will be final.
Appeal of Violations of Due Process
Within ten days of receipt of the decision of the General Manager, if the student believes that the due process procedures of the IAOM have been violated, an appeal may be made, in writing, to the General Manager. The General Manager will review the case and notify the student of his/her decision within ten working days. If a written appeal is not made by the student within ten working days following receipt of the General Manager’s letter, the student’s right to appeal is thereby waived.
IAOM-US App
Please read this End-User License Agreement (“Agreement”) carefully before using any IAOM-US Application.
By downloading or using the Application, you are agreeing to be bound by the terms and conditions of this Agreement.
If you do not agree to the terms of this Agreement, do not download or use the Application.
License of IAOM-US Applications
IAOM-US grants you a revocable, non-exclusive, non-transferable, limited license to download, install and use the Application solely for your personal, non-commercial purposes strictly in accordance with the terms of this Agreement.
Restrictions of IAOM-US App
You agree not to, and you will not permit others to:
- a) license, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the Application or make the Application available to any third party.
Modifications to Application
IAOM-US reserves the right to modify, suspend or discontinue, temporarily or permanently, the Application or any service to which it connects, with or without notice and without liability to you.
Term and Termination
This Agreement shall remain in effect until terminated by you or IAOM-US
IAOM-US may, in its sole discretion, at any time and for any or no reason, suspend or terminate this Agreement with or without prior notice.
This Agreement will terminate immediately, without prior notice from IAOM-US, in the event that you fail to comply with any provision of this Agreement. You may also terminate this Agreement by deleting the Application and all copies thereof from your mobile device or from your desktop.
Upon termination of this Agreement, you shall cease all use of the Application and delete all copies of the Application from your mobile device or from your desktop.
Severability
If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Deletion of your data
IAOM-US will delete your personal data from apps and website upon request to info@iaom-us.com
Contact Information
If you have any questions about this Agreement, please contact us – 866-four-two-six-6101
